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### [Frequently Asked Questions](https://help.medicinalgenomics.com/en/frequently-asked-questions?hsLang=en)

- [Reagent Disposal Guidance](https://help.medicinalgenomics.com/en/disposal?hsLang=en)
- [What are the storage conditions for SenSATIVAx® reagents?](https://help.medicinalgenomics.com/en/what-are-the-storage-conditions-for-sensativax-reagents?hsLang=en)

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### [Product Updates](https://help.medicinalgenomics.com/en/product-updates?hsLang=en)

- [April 2023 update to the Total Yeast and Mold Count Assay workflow](https://help.medicinalgenomics.com/en/april-2023-update-to-the-total-yeast-and-mold-count-assay-workflow?hsLang=en)
- [What is new with the Hop Latent Viroid Detection Assay version 2?](https://help.medicinalgenomics.com/en/what-is-new-with-the-hlvd-v2-assay?hsLang=en)

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### [Sample Purification](https://help.medicinalgenomics.com/en/sample-purification?hsLang=en)

- [I don't see HEX signal in my MIP sample](https://help.medicinalgenomics.com/en/nohexinmip?hsLang=en)
- [I am running out of my binding buffer before lysis buffer, can I buy it separately?](https://help.medicinalgenomics.com/en/i-keep-running-out-of-my-binding-buffer-can-i-buy-it-separately?hsLang=en)

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- [Virus Assay Sampling Best Practices](https://help.medicinalgenomics.com/en/virus-assay-sampling-suggestions?hsLang=en)
- [What's new with FemINDICAtor® Version 3?](https://help.medicinalgenomics.com/en/femindicator-version-3-0?hsLang=en)

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- [Stem Sample Shipping Overview and State/Federal Regulations](https://help.medicinalgenomics.com/en/stemsampleshipping?hsLang=en)
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