This may be due to one of the following reasons:
- The run must be set up on the PC and then sent to the instrument before the run.
- The user must be logged in to the software under either a user or administrator account (not as a guest).
- The default password for the Administrator login is ADMIN
- The run must be monitored from that PC from the beginning of the run until the end of the run.
NOTE: Given the requirement to monitor the run from beginning to end it is recommended turning off any screensaver or power-save mode on the PC that might be causing it to shut down during the run.