The best course of action for persistent instrument issues is to reach out to Agilent Support.
1. Users who wish to perform their own rail lubrication should order item G8830-67000. Review this video for guidance.
2. Block Contamination errors may be addressed by following this guide.
3. In the event of a different issue or if a block contamination error persists beyond three cleanings email ots.genomics@agilent.com.
5. In the subject line write "ATTN: AriaMX Issue - Your lab name" and ensure that your Medicinal Genomics Account Manager is copied.
6. In your email, provide a short description of what the error is and include the following:
- Customer/Lab name
- Instrument serial number
- Run diagnostics and attach the report
- Include any raw data files (file extension .amdx) if applicable
How to run diagnostics:
Downloading Diagnostics Report:
- Make sure you are logged in to the AriaMx as an administrator (the default administrator account password is ADMIN all in caps if that was never changed)
- From the home screen go under Settings > Instrument Diagnostics > Browse Results.
- Select the last diagnostic test results file, and then use the Copy button at the bottom of the screen to copy that file to a USB memory stick (that has FAT32 formatting)
- Using the memory stick, transfer the file to a PC where you can attach it to your email